設想一下,如果你的餐廳服務人員都會增銷技巧—你的營業(yè)收入真的增加10%!
餐飲業(yè)是“在針尖上削鐵”—掙錢不易。如何在有限的客源和有限的收入基礎上獲得最大的收益,是每一位餐飲從業(yè)者的最大難題。隨著“三高一低”現象越來越突出,加之“國八條”后,餐飲行業(yè)增加收入愈發(fā)困難,有這樣一個方法,不用投資一分錢,就可以讓你的營業(yè)收入增加10%!而且我們還設計了一套方案,讓員工樂于幫助客人增銷,在增加賓客滿意度的同時,為酒店增加了營業(yè)收入,員工也會得到相應的回報!
課程大綱:
模塊一 section one
1餐廳增銷的目的The Objective of Restaurant Sales Growth
2 增銷需要了解的步驟和時機 Procedure and Timing of Sales Growth
3 如何和客人建立良好關系和氛圍How to Form Positive Relations With Costumers
4語言技巧訓練 Languages skills Training
模塊二 section two
1銷售技巧訓練Sales skills Training
2創(chuàng)造性銷售—拆分和組合Creative Sales
3增銷容易走入的誤區(qū)Common Misunderstanding of Sales Growth
4提升銷售的N個機會 Numerous Opportunities to Improve Sale
模塊三 section three
1從言談中如何辨別銷售機會How to Informally Distinguish Sales Opportunities
2 通過觀察發(fā)現客人需求Observe Customers’ needs
3 婚宴預訂和洽談如何增銷?—話術大全 How to Promote Wedding Banquet Sales
4 電話訂餐過程中的增銷話術 How to Improve sales during Phone Reservation
模塊四 section four
1 增加賓客就餐前的增銷可能性Increase Sale Before Meal
2酒水飲料茶水的增銷 Increase the Sale of Beverages and Liquors
3顏色區(qū)分法—讓增銷更容易 Color-Distinction Method
4 如何在用餐后發(fā)現增銷機會 Increase Sale After Meal
模塊五 section five
1有預定的增銷方案 Increase Sale with Reservation
2無預定的增銷方案Increase Sale without Reservation
3發(fā)現和確認增銷機會 Distinguish and Confirm Sales Opportunities
4達成共識 Reach an Agreement
模塊六 section six
1確認增銷的后續(xù)工作 confirm the work After Sale
2 簽訂增銷的后續(xù)協(xié)議 Sign Contract After Sale
3 確保增銷的準確性 Ensure the Accuracy of Sale
4設立獎勵機制獎勵增銷行為 Establish Incentive Mechanism to Encourage More Sale